Privacy

Privacy Policy

Fatima.org.au is committed to protecting your privacy and handling your personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, hold, use and disclose personal information through this website and in connection with our services, communications, campaigns, donations, petitions, subscriptions and related activities.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Fatima.org.au is operated by or on behalf of Australian TFP Inc.

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us using the details set out at the end of this Policy.

2. What personal information we may collect

We may collect personal information that is reasonably necessary for our functions and activities. Depending on your interaction with us, this may include:

Your name
Postal address
Email address
Telephone number
Donation details
Payment-related information
Communication preferences
Petition or prayer intention information you choose to submit
Event or campaign participation details
Records of correspondence with us
Information submitted through forms on our website
Technical information collected through website usage, including IP address, browser type, device information, referring pages, and website activity.

We only collect personal information where it is reasonably necessary for our activities, or where otherwise permitted by law.

3. How we collect personal information

We may collect personal information in several ways, including when you:

Visit and use our website
Complete an online form
Subscribe to newsletters or other communications
Make a donation
Submit a prayer intention or petition
Request resources or information from us
Contact us by email, phone, post or online form
Participate in a campaign, appeal, event or promotion
Interact with us through social media, advertising or third-party platforms.

We may also collect certain information automatically through cookies, pixels, tags and similar technologies when you use our website.

4. Cookies, pixels and online tracking technologies

We may use cookies, pixels, tags and similar online technologies to support the operation of our website, improve performance, understand website usage, measure campaign effectiveness and enhance user experience.

These technologies may collect information such as:

Browser type
Device type
Ip address
Pages visited
Time spent on pages
Referring websites
Interactions with content or forms.

Some of these technologies are essential to the proper operation of the website and may remain active by default. Other non-essential technologies, including certain analytics or marketing tools, may be subject to your choice through our cookie banner or preference settings.

Where cookies or similar technologies collect, use or disclose personal information, we handle that information in accordance with applicable privacy obligations.

Further details are provided in our Cookie Notice.

5. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

Providing information, resources and services
Processing donations and related transactions
Administering petitions, prayer intentions and campaign participation
Responding to enquiries and correspondence
Sending newsletters, updates and other communications
Improving our website, services and outreach
Understanding supporter engagement and campaign effectiveness
Maintaining internal records and administration
Complying with legal, regulatory and financial obligations
Protecting the security and proper operation of our website and systems.

We may also use personal information for related purposes that you would reasonably expect, or where you have consented, or where otherwise permitted or required by law.

6. Direct marketing communications

We may use your personal information to send you updates, appeals, newsletters, campaign information, event information, and other communications that may be of interest to you.

These communications may be sent by post, email, SMS, phone, or other appropriate channels, subject to applicable laws.

You may opt out of receiving marketing or promotional communications at any time by using the unsubscribe link in an email, contacting us directly, or following any other opt-out instructions provided.

If you opt out of marketing communications, we may still send you administrative or transactional communications where necessary.

7. Prayer intentions and petition submissions

If you submit a prayer intention, petition or similar request through our website or related communications, we may collect and use the information you provide in order to process, record, communicate or facilitate that request.

You should avoid including unnecessary sensitive personal information in prayer intentions, petitions or free-text fields unless you are comfortable providing it for that purpose.

Where prayer intentions or petitions are intended to be forwarded, printed, grouped, shared for devotional purposes, or sent to a shrine, church or related destination, we may use the submitted information for that purpose, in accordance with what is reasonably apparent from the form, notice or request.

8. Donations and payment information

If you make a donation or payment through our website, we may collect the information necessary to process that transaction and maintain associated records.

Payment transactions may be processed by third-party service providers. We do not necessarily store full payment card details on our own systems. Payment information handled by external processors is subject to the privacy and security practices of those providers, in addition to our own handling of relevant records.

We may retain transaction details, receipts, donor history, and related administrative records as required for accounting, auditing, reporting and supporter relationship purposes.

9. Disclosure of personal information to third parties

We may disclose personal information to third parties where reasonably necessary for our functions and activities, including to:

Service providers who assist with website hosting, technology services, analytics, communications, mailing, printing, payment processing, database management, customer support and administration
Professional advisers, including legal, accounting and audit advisers
Regulatory authorities, law enforcement bodies, courts or government agencies where required or authorised by law
Contractors, agents or related bodies assisting in campaigns, devotional activities or service delivery
Other organisations or entities where you have consented to the disclosure or where the disclosure is otherwise permitted by law.

Where practicable, we take reasonable steps to ensure that third-party service providers handle personal information appropriately.

10. Overseas disclosure

Some of our service providers or technology platforms may store or process personal information outside Australia.

Where personal information is disclosed overseas, we will take such steps as are reasonable in the circumstances to ensure that the information is handled in a manner consistent with applicable privacy obligations, unless an exception under law applies.

11. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include physical, electronic and organisational safeguards such as:

Secure systems and password controls
Restricted access to information
Website and network security measures
Staff and contractor confidentiality practices
Secure third-party platforms and service providers, where appropriate.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. How long we keep personal information

We retain personal information only for as long as it is reasonably needed for the purposes for which it was collected, and for related legal, accounting, audit, administrative or reporting requirements.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

13. Access to and correction of personal information

You may request access to personal information we hold about you, and you may request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests for access or correction should be made using the contact details below.

We may need to verify your identity before providing access or making corrections. In some cases, the law permits us to refuse access or decline a correction request, in whole or in part. If that occurs, we will provide reasons where required.

14. Complaints

If you believe we have mishandled your personal information, you may make a complaint by contacting us using the details below.

Please provide enough detail for us to understand and investigate the issue.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

15. Third-party websites and services

Our website may contain links to third-party websites, platforms or services. Those external websites and services operate under their own terms and privacy policies.

We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their policies before providing personal information.

16. Children’s privacy

We do not knowingly collect personal information from children in a manner inconsistent with applicable law.

Where a form, campaign or service may be accessed by children or families, we encourage parental or guardian involvement where appropriate.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations or operations.

The current version published on fatima.org.au will apply from the date of publication.

18. Contact us

For privacy enquiries, requests for access or correction, or complaints, please contact:

[Australian TFP Inc]

[P.O. Box 6127, Silverwater NSW 2128

[info@tfp.org.au]